atelier Suiting Inc. Policies

All custom clothing is made to order, and specifically designed for your body. Garments will not be resold to any other client Atelier Suiting Inc. will require a non-refundable deposit prior to the production of your suit. The balance will be due at the completion date. Your stylist will go through all design elements with you, providing pictures where necessary, to ensure you understand how the garment will be constructed and to avoid any doubt.  As your garments are made for you, and to your body measurements, we are unable to offer returns or refunds.  All our items undergo high-grade professional quality control to ensure fabrics and manufacturing is of the highest standard.  In the unlikely circumstance of a manufacturing fault, items can be returned for a replacement or repair. In this case, you must report your issue within 7 days of receiving your garments.

Dry-cleaning is very harmful to fabrics and can cause fast deterioration of natural fibres (wool, linen, cashmere, silk and cotton). We do not recommend dry-cleaning your garments more than 1 time per year, and instead letting suits 'rest' in between wears, and use a steamer to spot clean and remove wrinkles. We do not recommend using irons on wool. Do not hold steamer close to canvassed (chest) portion of suit as it can warp and ruin the canvas. We recommend shirts be washed on a gentle cold cycle, and then ironed or steamed to remove wrinkles. 

We will not cover the cost of fixing garments that have been taken to or ruined by dry cleaners. If your garment has been damaged by a dry cleaner, you must take the issue up with them. If you have gained or lost weight, we will not cover the cost of altering your garments to fit your new measurements.

Quoted pricing is subject to change without notice due to the large variance in the cost of wool, exchange rates, shipping and duties. In all cases we will work to communicate any changes with you beforehand. 

Privacy

Please recognize Atelier will respect your information. We will not collect your information unwillingly and will not provide your personal information to any third-parties at any time. Atelier is not responsible for privacy practices of any advertisers or blog commenters on this site.

Alterations & Refunds

Atelier will take full responsibility for alterations and adjustments made to custom made garments if deemed necessary at time of fitting or up to 15 days thereafter, and only if you agree to use our tailors, or tailors hired or contracted by Atelier. If you choose to use your own tailors to adjust your garments, you will be subject to covering the full cost of the alterations unless otherwise discussed with your stylist and/or designer. If measurements / body size has changed from the time of measurements to the time of fitting, we will not be responsible for alterations to your garments. We will facilitate alterations at a fee.  

In certain circumstances, your stylist will allow up of 15 days wear/possession of a garment for you to decide if it is tailored to your liking (we understand that sometimes it takes wearing something in order to decide if you're satisfied with the fit). After you've had the garment in your possession for more than 15 days, any alterations will not be covered by Atelier. 

Your garments are made custom to your body measurements - as such, Atelier Suiting Inc. will not provide refunds or accept returns of custom garments.

Terms & Conditions

proprietary rights

All content which forms a part of this website, including without limitation, all text, design, graphics, drawings, photographs, e-mails, pictures, video, code and software, and all organization and presentation of such content (collectively, the “Content”), is subject to all proprietary rights provided under intellectual property law including without restriction, patent, copyright, trademark and trade secret laws.

You acknowledge and agree that the ownership right and title to such rights will continue and remain with Atelier by Ensemble Style or its licensors, as the case may be. You are permitted to view and download a single copy of the Content and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of Atelier by Ensemble Style. No other copying of this website, in whole or in part, is permitted without the express written authorization of Atelier by Ensemble Style.

Atelier by Ensemble StyIe and other words, logos, slogans and images used on this website are the property of and are subject to trademark rights held by Atelier Suiting Inc. Certain other trademarks, trade names, words, logos, slogans and images depicted on this website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property.

Limitation of LIABILITY

In no event shall Atelier Suiting Inc., its directors, officers, employees, affiliates, successors or assigns or other representatives be liable, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results or use of, our products or this Internet Site or any Content on this Internet Site, even if Atelier Suiting Inc. or its representative has been advised of the possibility of such damages. If you are dissatisfied with this Internet Site and the content thereon, or the terms and conditions, your sole and exclusive remedy is to discontinue use of this site.

Atelier Suiting Inc. is not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, online failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

Atelier Suiting Inc. assumes no responsibility, and shall not be liable, for any damages to, or any viruses affecting your computer equipment or other property on account of your access to or use of this website or your downloading of any materials, data, text, images, video or audio from this website.